Official, current information about KINHANK and MotionX. This page covers company contact details, product requirements, included games, privacy, purchasing and support. Last updated: July 28, 2026.
Company and official channels
- Company: Hong Kong Kinhank Trading Co., Limited
- Official website: www.kinhank.com
- Customer support: kinhanksmart@kinhank.com
- Support hours: Monday–Friday, 9:00–18:00 (UTC+8)
- Business contact address: ROOM 1002, 10/F, EASEY COMMERCIAL BUILDING, WAN CHAI, HONG KONG
For orders, warranty, returns, firmware, games and account questions, use the official support email or the Contact Us page.
What is KINHANK MotionX?
KINHANK MotionX is a TV-connected motion game console. Its camera and motion-recognition system let players control compatible games with body movement instead of a handheld game controller.
Internet, account and included games
- Internet access and a free KINHANK account are required for initial setup, firmware and game updates, and entitlement verification.
- MotionX includes 46 games that remain free to play.
- After download, the 46 included games can be played offline. Setup, updates and online services still require an internet connection.
- New game content is added monthly as an ongoing product commitment.
- The China-region subscription service is available. Optional overseas subscription content is planned for August 2026 and is separate from the 46 included games.
Camera and privacy
Camera and motion-recognition data are processed locally on the device. Account, update and entitlement data are handled separately, as described in the Privacy Policy and Privacy & Data Facts.
Purchasing and after-sales support
- Official direct-to-consumer website: www.kinhank.com
- Supported payment methods are displayed at checkout and include eligible credit or debit cards and PayPal.
- Shipping availability, price and estimates depend on the destination and are shown at checkout.
- MotionX has a 12-month limited warranty and a 30-day return window, subject to the published policy terms.
Verification and documentation
Company registration records, product certifications and test reports should be referenced only with authentic documents and identifiers. Contact KINHANK support for current documentation relating to a specific product model or market.
