返金ポリシー

Refunds & Returns

This policy applies only to items purchased directly from kinhank.com. For purchases from Amazon or another retailer, please contact that seller.

30-day returns
You may request a return within 30 days after receiving your order. Email kinhanksmart@kinhank.com with your order number and reason for return before sending anything back. We will provide return instructions and the approved return address. Returns sent without approval may not be accepted.

Return eligibility
The item must be in its original condition, with all accessories, cables, and original packaging, and you must provide proof of purchase. Products showing misuse or physical damage not caused by shipping or a manufacturing defect may not qualify.

Damaged, defective, or incorrect items
Please inspect your order when it arrives and contact us within 3 days when possible if an item is damaged, defective, or incorrect. Include your order number and photos or video that show the issue. If the issue is our error, we will provide a suitable remedy and cover reasonable return shipping based on an approved receipt.

Change-of-mind returns
For a return that is not caused by our error, you are responsible for return shipping. Expedited shipping charges are non-refundable. A restocking charge of 15% of the purchase price may be deducted from the refund.

Refunds
After we receive and inspect an approved return, we will notify you of the result. Approved refunds are sent to the original payment method, normally within 7–14 business days after inspection. Your bank or payment provider may need additional processing time.

12-month limited warranty
For a verified product quality issue reported within 12 months of purchase, we may repair or replace the item. If the issue cannot be resolved through repair or replacement, we may arrange a return and refund. This warranty does not cover misuse, unauthorized modification, or accidental physical damage.

Order cancellation
Contact kinhanksmart@kinhank.com within 24 hours of placing your order if you need to request cancellation. We will try to stop fulfillment, but cancellation is not guaranteed once processing or dispatch has started.