FAQs:

Do you offer international shipping?

Yes, we offer international shipping. You can place an order through our official website or authorized retail partners, and we ship to most countries and regions.
If you're unsure whether we ship to your location, feel free to contact our customer support team for assistance.

 

Does Kinhank MotionX need Internet?

Kinhank MotionX requires an internet connection for the initial setup, system updates, and game downloads. Once your games are downloaded, you can enjoy all of them offline—no WiFi needed to play.
However, we recommend connecting to WiFi regularly to access new games, as our game library is constantly growing, with fresh titles added every month.

 

What is the voltage needed?

Kinhank MotionX supports universal voltage (100–240V), so you can use it anywhere in the world without the need for a voltage converter.
Depending on your location, you may need a plug adapter to fit your local power outlet.

 

Will it come with a power adapter for my country?

Currently, we provide standard US and EU power adapters. For other regions, we include the appropriate plug converter based on your shipping address.
If you have specific requirements, feel free to leave a note at checkout or contact our support team.

 

Which languages does it support?

It supports multiple languages including English, French, German, Spanish, Korean, Japanese, Portuguese, Italian, Russian, Simplified Chinese, and Traditional Chinese.

 

Installation & Setup

How do I connect and install the device? Do I need a professional?

Kinhank MotionX is designed for easy plug-and-play setup. Simply connect it to your TV via HDMI, plug in the power adapter, and follow the on-screen instructions. No professional installation is required.

Does the device need to be connected to the internet for first-time use?

Yes, an internet connection is required for the initial setup, system updates, and downloading games. After that, you can enjoy most games offline.

Is there a mobile app or smartphone control available?

Currently, there is no mobile app available. The device supports control via the included remote control and motion gestures only; smartphone control is not supported.